CRM + VoIP integration: faster, less effort

Calls, recordings, voicemail and SMS log themselves in your CRM. Native connectors for HubSpot, Zoho, Pipedrive, GoHighLevel, Autotask, Brevo, Odoo and Twenty — plus API and webhooks for everything else.

Create my account Discuss CRM integration

What syncs

  • Calls: duration, status, agent, recording link and transcription depending on the CRM.
  • Voicemail: note or activity on the contact, with audio.
  • SMS / MMS: automatic notes on the record, with history.
  • Click-to-call & screen pop: dial from the record, or open the file on inbound.
  • Tickets & deals: Autotask (tickets), Pipedrive / Odoo / Twenty (open opportunity).

Common prerequisites

  • Data model: accounts, contacts, opportunities, tickets.
  • Security: API keys, scopes, roles and audit from the portal.
  • Numbers: the caller’s number is matched to the contact.
  • Quality: QoS, tests, monitoring.
View SIP trunk & DID numbers → All PBX features →

Native CRM integrations

Turned on from the portal, no required middleware. Each connector pushes calls, voicemail and SMS/MMS to the right object.

New

GoHighLevel

Automatic notes in GoHighLevel conversations: calls, recordings, voicemail and SMS/MMS.

New

Datto Autotask PSA

Calls, voicemail and SMS become tickets and notes — the caller’s number is matched to their contact.

New

Pipedrive

Call activities for calls, recordings and voicemail, notes for SMS/MMS — tied to the contact’s open deal.

New

Brevo

Automatic CRM notes: calls, recordings, voicemail and SMS/MMS on the contact.

New

Zoho CRM

Calls logged as Calls (recording and transcription on the same call), notes for SMS/MMS.

New

HubSpot

Native Calls with recording link and transcription, notes for SMS/MMS and voicemail.

New

Odoo

Automatic chatter notes (SaaS or self-hosted): calls, recordings, voicemail and SMS/MMS on the contact and open CRM opportunity.

New

Twenty

Automatic notes (SaaS or self-hosted): calls, recordings, voicemail and SMS/MMS on the contact and open opportunity.

Not on the list? REST API and webhooks

For Salesforce, Dynamics, an ERP or a custom tool: hook up Zapier, Make, n8n or your own app.

REST API

Manage the PBX by API: numbers, extensions, IVR, queues, time conditions, SMS and call history — keys and scopes from the portal.

Webhooks

Receive calls, recordings, voicemail and SMS as JSON POST to your HTTPS endpoint.

Create my account VoIP for call centers

Frequently Asked Questions (CRM + VoIP)

Which CRMs are connected natively?
HubSpot, Zoho CRM, Pipedrive, GoHighLevel, Datto Autotask PSA, Brevo, Odoo and Twenty. For others, REST API and webhooks (Zapier, Make, n8n). Event details on the business IP telephony page.
Can calls be logged automatically?
Yes: duration, status, agent, notes, recording (if enabled) and transcription depending on the CRM. See also call recording.
Are SMS and voicemail sent to the CRM as well?
Yes. Native connectors push SMS/MMS and voicemail as notes or activities on the contact — not voice calls only.
Does the integration help customer support?
Yes: screen pop, tickets (Autotask), history and automations. For queues and wallboard, see call centers.

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