Improve the customer experience and pay less. Your customers will no longer wait hours in queue and can help themselves — order status or invoice payment by phone, for example. All connected to your software and your website.
Big-company customer service, at small-business prices
Less waiting, a callback at the right time, service in each person’s language. Already in the PBX — up to 60% less than Telus, Bell or RingCentral.
Stop leaving people on hold
Don’t make customers sit on hold for minutes — or hours. They press 1, hang up, and get called back when the next agent is free. Their place in line is kept.
One click on your site, they’re already in line
No more form sitting in an inbox. A visitor clicks, joins the same queue as a phone caller, and gets called back in order — as if they had dialed you.
Know what callers actually go through
The wallboard shows who is waiting and who is free, right now. Advanced stats tell the rest: abandoned calls, wait times, service level — by queue, agent and hour. You staff from facts, not from a hunch.
Truly trilingual, fully translated
Your French-speaking customers hear French from the first menu to the last message — never a prompt left in English. And every employee works in their own language: portal, queues and voicemail in EN, FR or ES, per person.
Everyone hears it at the same moment
Recess bell, inventory announcement, store-wide page — “William, come up front, I need you”: the message hits every phone, on schedule or in real time. No more running the floors.
Full service from the first seat
Auto-attendant, ring groups and hunt groups, time conditions, voicemail to email, transcription, call recording — plus queue callback, web queue, wallboard, statistics, languages and paging. No expensive software to buy, no extra services to add: everything is included in the seat, from day one.
Keep your devices — or order new ones, preconfigured
No need to replace everything. Plug in what you already have, or order hardware that arrives ready to use.
Your current phones just work
Any SIP device connects to our Cloud PBX. Enter the extension credentials and that’s it — no forced replacement, no juggling two systems during a transition.
FanvilSoftphones & mobile
New hardware, delivered ready to plug in
The phone arrives already set up with your name, extension and queues. Grandstream: automatic cloud provisioning — it configures itself the moment it touches the network.
Connected to your CRM or billing system, the PBX can answer simple questions and collect payments on its own — 24/7, in the customer’s language.
Order status by phone, without talking to an agent
The customer calls, keys in their order number, and the PBX pulls the answer from your CRM or order system — then reads it back, in their language. Your agents keep their time for real questions; the customer has their answer in 20 seconds, even after hours.
1Customer keys in the order number
2The PBX queries the CRM live
3Status is read back — press 0 for an agent
Collect an outstanding balance by credit card, without an agent
The customer calls, identifies themselves, hears their balance and pays by credit card right on the phone keypad — without reading the number to an employee. The payment is posted to your billing system and the receipt goes out by email. Fewer overdue accounts, no manual follow-ups.
1Customer enters their account or invoice number
2The PBX reads the balance and takes the card on the keypad
A professional IP phone system, turnkey: routing, queues, messaging, SMS, virtual fax, paging, integrations and a management portal — all included in your account, from the very first extension.
45features included
8native CRM integrations
3languages: FR · EN · ES
$0in paid add-ons
Call routing
Digital receptionist (IVR)
Multi-level voice menus, custom announcements and smart routing based on the key pressed.
Call routing
Ring groups
Ring several extensions at once or in sequence so no call goes unanswered.
Call routing
Hunt groups
Configurable ring sequences (cascade) until a member picks up.
Call routing
Call forwarding
Forward to another extension, a mobile or an external number based on your rules.
Call routing
Call parking
Put a call on shared hold and pick it up from any extension.
Call routing
Time conditions
Business hours, holidays and specific closed days — recurring every year or one-off dates.
Call routing
Caller ID filtering
Block, prioritize or route by number: send VIP customers straight to an agent or a priority queue.
Call routing
Scheduled paging & bells
School bells, breaks and fixed-time announcements — or live paging to a group of phones.
Call routing
Audio conferencing
Audio conference rooms with access codes for team and client meetings.
Queues & call center
Call queues
Ring strategies, hold music, position announcements and a callback option for callers.
Queues & call center
Skill-based routing
Skill level 1 to 5 per extension and per queue: the most qualified agents ring first, with automatic escalation to the others.
New
Queues & call center
Web callback form
Link or iframe on your site: the visitor leaves a name and number and joins the same queue as phone callbacks.
New
Queues & call center
Queue reports
Detailed statistics on volumes, wait times, abandons and agent performance.
Queues & call center
Queue dashboard (wallboard)
Real-time wallboard: waiting callers, logged-in agents and queue status.
Messaging & recordings
Voicemail
Mailboxes per user or department, accessible by phone (*97 / *98) or from the portal.
Messaging & recordings
Voicemail to email
Receive your voicemails by email, with the audio file attached according to your preferences.
Messaging & recordings
Voicemail transcription
Read the voicemail as text in the email or the portal — no need to listen to every message.
Messaging & recordings
SMS acknowledgement
As soon as a customer leaves a voicemail, your mailbox automatically texts them a confirmation from your number — message customizable per mailbox.
New
Messaging & recordings
Call recording
Record inbound and outbound conversations, listen to them and archive them from the portal.
Messaging & recordings
Recording transcription
Turn call recordings into searchable text for follow-up, training or compliance.
Messaging & recordings
Announcements & hold music
Library of announcements (upload, microphone or text-to-speech) for IVR, queues and hold music.
Messaging & recordings
SMS / MMS
Send and receive business texts from your numbers, with history in the portal.
Messaging & recordings
Virtual fax
Receive and send faxes without a machine: PDF inbox and outbox in the portal, fax-to-email and forwarding to your physical fax machine (ATA).
New
Numbers & devices
Local & toll-free numbers
Order Canadian DIDs and 1-800 numbers, manage inbound routing per number.
Numbers & devices
Number porting
Keep your existing numbers: request the transfer (LNP) directly from the portal.
Numbers & devices
Extensions
Create and manage user (SIP) accounts, passwords, caller ID and per-extension options.
Numbers & devices
Concurrent registration
Desk phone and mobile ring on the same extension (up to 3 devices) — or two separate extensions, your choice.
Numbers & devices
Any-brand devices
Universal SIP compatibility — plus automatic cloud provisioning for Grandstream phones.
Numbers & devices
Order devices in the portal
Phones and adapters delivered pre-configured: online payment, delivery to your address, tracking and invoices.
Numbers & devices
Mobile app & softphone
Make and receive business calls on your smartphone or computer, wherever you are.
Numbers & devices
Fax (physical fax machine)
Keep your fax machine: plugged into an ATA, it sends and receives as before. Fax passthrough supported on our lines.
Numbers & devices
Emergency services (E911)
Configurable emergency addresses for each number to meet Canadian requirements.
Integrations & API
HubSpot integration
Native Calls in HubSpot with recording link and transcription, notes for SMS/MMS and voicemail.
New
Integrations & API
Zoho CRM integration
Calls logged as Calls in Zoho CRM (recording and transcription on the same call), notes for SMS/MMS.
New
Integrations & API
Pipedrive integration
Call activities for calls, recordings and voicemail, notes for SMS/MMS — linked to the contact’s open deal.
New
Integrations & API
GoHighLevel integration
Automatic notes in GoHighLevel conversations: calls, recordings, voicemail and SMS/MMS.
New
Integrations & API
Datto Autotask PSA integration
Calls, voicemail and SMS become tickets and notes — the caller’s number is matched to their contact.
New
Integrations & API
Brevo integration
Automatic CRM notes in Brevo: calls, recordings, voicemail and SMS/MMS on the contact.
New
Integrations & API
Odoo integration
Automatic chatter notes (SaaS or self-hosted) on the contact and the open CRM opportunity.
New
Integrations & API
Twenty integration
Automatic notes in Twenty (SaaS or self-hosted) on the contact and the open opportunity.
New
Integrations & API
REST API
Manage your PBX by API: numbers, extensions, IVR, queues, time conditions, SMS and call history — keys and scopes from the portal.
New
Integrations & API
Webhooks
Calls, recordings, voicemail and SMS as JSON POST to your HTTPS endpoint — Zapier, Make, n8n or your own app.
New
Management & platform
Customer portal
Configure everything online: call history, billing, balances and support — no on-site technician.
Management & platform
Multi-server
Several points of presence: your phones don’t all have to register on the same server.
Management & platform
Truly trilingual
FR · EN · ES for callers (IVR, queues, voicemail) and for agents in the PBX portal.
No more holding the line. The customer presses 1, hangs up, and the PBX calls them back automatically as soon as an agent is free — at their place in the queue, not at the back of the line.
1
Waiting
The customer hears the music and their position, as usual.
2
Presses 1
They confirm the callback and hang up.
3
Keeps their place
Their position in the queue is held.
4
We call back
As soon as an agent is free, the system dials their number — and the call rings the most qualified agent first.
Offered in English, French and Spanish based on the queue language. The web form on your site joins the same queue.
New
The call rings the most skilled agent first
A level from 1 to 5 per extension and per queue — expertise, language or product. The most qualified ring first; if nobody answers, the next level is added automatically, up to the whole team.
The same agent can be level 5 in English support and level 2 in French sales
Automatic escalation after a few seconds without an answer
Skills mode or classic priority, your choice for each queue
Queue
Technical support · English
Escalation: 15 s
5Marie · ext. 201Expert, fluent English · rings at 0 s
4Karim · ext. 204Advanced, working English · added at 15 s
2Sophie · ext. 207In training, basic English · added at 30 s
In the “Technical support · French” queue, the same agents have different levels.
Web queue
Your website puts the customer in the same queue
A link or an iframe on your site: the visitor leaves their name and number, joins the phone queue, and gets called back in order.
Link or iframe, ready in seconds
Same queue, same agents, same wallboard — no web silo
Enabled queue by queue, with or without the “1” on the phone
The wallboard shows queues, callers (callbacks included) and agents live. The statistics tell the rest: abandons, wait times, service level — per queue, per agent and per hour.
Live wallboard, on a wall screen or in the portal
Agent login / logout with *11 / *12
Ring strategies, announcements, overflow — all in the portal
Time conditions
Open, closed, holiday — the right routing at the right time
Daytime to reception or a queue, evenings and weekends to voicemail or a mobile. Holidays and one-off closures take precedence over the weekly schedule.
School bell, break tone, announcement: schedule it at the right time, or dial the group’s extension and speak live to every phone.
Paging groups: classrooms, workshop, reception…
Uploaded recording or generated by text-to-speech
Auto-answer or ring, one-click test
Weekly schedule
08:15Entry bellMon–Fri · all classrooms
10:30RecessMon–Fri · all classrooms
16:45“The store closes in 15 minutes”Every day · sales floor
860Live pageDial the extension, talk to everyone
Transparent pricing
Pay for what you use — nothing more
A number, a user, the minutes you consume. Everything else — PBX, queues, callback, wallboard, integrations — is $0.
Per month
Local number not one per extension$1.50/mo*
Toll-free number 800 / 888 / 877…$2.50/mo*
User up to 3 devices$1.00/mo*
Pay as you go
Calls local numbers, inbound or outbound$0.01/min*
SMS US / Canada$0.0083/msg*
MMS US / Canada$0.027/msg*
Call recording$0.0025/min*
Call transcription$0.0045/min*
* Prices in US dollars, taxes extra. Calls to or from a toll-free number, as well as international SMS/MMS, incur additional charges. No contract: cancel anytime.
Real-world example
10 users · 1 local number · 1 toll-free number · 2,500 minutes / month
$39/mo*
≈ $3.90 per user, all included
Included at $0
Full Cloud PBX: IVR, ring groups, schedules, voicemail
Even counting every minute, the gap rarely drops below 40%. On the typical 10-seat example above, it exceeds 75%. Competitors’ public prices checked on September 8, 2026; details and links at the bottom of this section.
1TELUS Business Connect — Voice Plus / Enhanced / Complete at $25 / $30 / $35 CAD per seat per month when bundled with an eligible TELUS service on a 3-year contract ($30 / $35 / $40 unbundled). Prices checked on September 8, 2026 at telus.com.
2Bell — Multi-feature Business Line from $25.43 CAD/mo bundled with Bell Business Internet ($35.43 CAD/mo without Internet), 3-year contract, $125 installation fee per line, price subject to change under the contract terms; Bell Total Connect: pricing on request. Prices checked on September 8, 2026 at business.bell.ca, enterprise.bell.ca.
3RingCentral RingEX — Core / Advanced / Ultra at $20 / $25 / $35 USD per user per month billed annually ($30 / $35 / $45 USD billed monthly); Call Queues Booster at $35 USD/mo. The Canadian page shows “Contact us for pricing”. Prices checked on September 8, 2026 at ringcentral.com, ringcentral.com/ca.
10-seat example: Clemento = 10 users ($10) + 1 local number ($1.50) + 1 toll-free number ($2.50) + 2,500 minutes on a local number ($25) = $39 USD, taxes extra, excluding toll-free calls and SMS/MMS; competitors = 10 × per-seat price from the entry tier to the top tier, before taxes, fees and add-ons. Clemento prices are in US dollars and TELUS and Bell prices in Canadian dollars: no currency conversion was applied. Competitors’ rates, promotions and terms are published by them, may change without notice and should be verified directly with each provider. TELUS, Bell and RingCentral are trademarks of their respective owners, cited for comparison purposes only; no affiliation.
Our Cloud PBX — and Sangoma support when you need it
Our Cloud PBX is our own software built on Asterisk: queue callback, trilingual portal, CRM and Grandstream provisioning. Feature-wise, it matches or exceeds FreePBX and PBXact with all extensions. We are also a Sangoma partner and Sangoma expert: we support and install FreePBX, PBXact and Switchvox when your business already needs them.
FreePBX
Deploy, harden and support your existing FreePBX or a new instance — alongside or instead of our cloud.
PBXact
PBXact install and support for teams that stay on a professional Sangoma stack.
Switchvox
Switchvox support and integration for call centers already equipped — no forced platform change.
Straight answers about our Cloud PBX for businesses.
Is there a contract or commitment?
No. No contract, no commitment. You can add or remove users and numbers at any time, with no penalty.
Can I keep my current numbers?
Yes. We port your local and toll-free numbers. Porting normally costs $15 USD per request. If they come from VoIP.ms, it is free. More on
DID numbers and porting.
Will my existing IP phones work?
Yes. Yealink, Grandstream, Polycom, Cisco, Fanvil and most SIP devices are compatible. Grandstream phones auto-provision from the portal. See also
SIP trunk
and
Cloud PBX.
How long does it take to go live?
A small office can be live in a few days. With number porting, allow the usual porting window (often one to two weeks) while we prepare the PBX in parallel.
Does it work for remote work and mobile?
Yes. Softphone, mobile app and desk phones can coexist. Each device can register on the closest server. For queues, wallboard and reporting, see
call centers.
How do you compare to VoIP.ms?
VoIP.ms is an excellent DIY per-minute carrier. Clemento is a turnkey Cloud PBX: queue callback,
native CRM,
provisioning, and included or unlimited minutes.
See the detailed comparison.
